Shipping & Returns
EZWheel | Ebikes and Electric Scooters Available in Montreal, Quebec, Canada
All goods carry a standard warranty offered under Canadian law; the hardware we sell is tested before we receive it. Please note warranty only covers a manufacturing defect, not a fault caused by incorrect use or assembly. Please check your order as soon as you receive it, if there is any concerns please contact us. Also, please keep the warranty and proof of purchase (i.e. receipt, email, etc.)
1- 6-month electronic defects warranty and 1-year on motors for all electric scooter models
2- 1-year defects warranty for electric bikes on all electronic parts
3- Parts and labours are 100% covered. Shipping back to EZboard and re-ship to the client are on customer’s charge.
The warranty will not be covered under the following conditions:
1. Malfunction due to misuse
2. Malfunction caused by unauthorized modifications, disassembling, or repair.
3. Accidental damage or malfunction due to unsuitable storage
4. Unmatched warranty/proof of purchase and product
5. Surface damages.
6. Disassembling parts unspecified by the manual.
7. Damage or malfunction caused by long rides in the rain or soaking in water
8. Flat tire or leaking tire.
9. Battery drained for more than 90 days.
10. Brake wearing out and all related brake problems causing by it
You may return most new, unopened items within 14 days of delivery for a full refund. After the 14 days, the sale is considered final. If you return any un-used and unopened incorrectly ordered parts after the 14 days has elapsed, these products will be subject to a 25% restocking fee. Goods that you return must be in the original sealed packaging and in the same condition as supplied, any returns which have been damaged, scratched, or used in anyway will not be accepted. The 25% restocking fee will be taken from the original sale, and you will be refunded the difference. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
EZboard is not responsible for the goods while in transit to us or the cost of postage to return the goods to us, please make sure you have taken all precautions to insure you against loss. We will not be held liable for any loss or damage in transit. All our goods are checked during the QC process at the end of their manufacturing process before they are sent out. Any goods that are faulty must be returned, to EZboard at the address listed on your invoice.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
EZboard will not accept goods that have clearly been used more than required to test their functionality. Any goods returned which are found to be in working condition / failed due to lack of knowledge or because the goods have been used in an environment or manor without the proper protection EZboard will not issue a refund. In this event the goods can either be returned to the end user at their own expense or disposed of, the choice will be the end users.
Improper use of any hardware that results in local or international laws being broken, damage to you, your property or a third party, in no way will EZboard be held liable for any these damages whatsoever (including without limitation, personal injury, damages relating to lost revenues or profits, lost data, work stoppage, computer failure or malfunctions).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.