Shipping, Returns, and Warranty

EZWheel Shipping, Returns, and Warranty Policy

At EZWheel, we are committed to providing a seamless shopping experience. Please review our shipping, returns, and warranty policies below for details on how we handle orders and product support.

Shipping Policy

  • Free Shipping: We offer free standard shipping on all products above $200 across Canada.
  • Processing Time: For in-stock products, orders are usually processed within 1-3 business days. Once shipped, you will receive a tracking number for your order.
  • Shipping Methods: We partner with reliable carriers such as UPS and FedEx to ensure safe and timely delivery. Standard shipping times may vary based on your location.

Returns & Exchanges

We understand that sometimes a product may not meet your expectations. Here’s how our return and exchange policy works:

  • Return Window: You may return a product within 14 days of purchase. The item must be in brand new and unused condition with all original packaging and accessories.
  • Restocking Fee: A 20% restocking fee applies to all returns. Shipping costs are the responsibility of the customer.

Return Process:

  1. Contact our support team to initiate a return.
  2. Ship the item using a trackable shipping method (at your expense).
  3. Once received and inspected, we will process your refund.

Defective Products: If you receive a defective product, notify us within 14 days. Upon verification, we will provide a return label and ship a replacement at no extra cost.

Warranty Policy

We stand by the quality of our products. Our warranty covers:

  • 12-month warranty on all major electrical components.

What’s Covered?
✔ Manufacturing defects in materials and workmanship.
✔ Repairs or replacements of defective components (excluding shipping costs).

What’s Not Covered?
✖ Damage from misuse, accidents, or unauthorized modifications.
✖ Wear and tear, including tires, batteries, and cosmetic damage.
✖ Water damage due to improper storage or usage.
✖ Repairs done by unauthorized service centers.

For more information, please refer to our warranty policy.

Need Help?

For any shipping, return, or warranty inquiries, please contact our customer service team. We’re happy to assist you!

📧 Email: info@ezwheel.ca

📞 Phone:+1(888) 212-7646

Shop with confidence at EZWheel—where quality and service come first!