EZWheel Help Center

Shipping time


We ship to Canada addresses from our head office in Montreal. Normally it takes about 2-5 business days to receive the product.




Is it easy to learn electric scooter?


We call ourselves EZWheel for a reason, all our electric scoters only take a few minutes to learn. Once you get yourself comfortable on it, you will never forget how to use it just like riding a bicycle.




Warranty for EZWHEEL products


Limited warranty
1- 6-month defect warranty for all electrical parts. 2- 1-year warranty for motor.
2- Parts and Labors are 100% cover. Shipping back to EZWHEEL and re-ship to the client are on client’s charge. The warranty will not be covered under the following conditions:
1. Malfunction due to misuse, stunt or competition riding
2. Malfunction caused by unauthorized modifications, disassembling, or repair.
3. Accidental damage or malfunction due to unsuitable storage
4. Unmatched warranty/proof of purchase and product
5. Surface damages.
6. Disassembling parts unspecified by the manual.
7. Damage or malfunction caused by long rides in the rain or soaking in water
8. Tire, flat or leaking tire. 9. Wear and tear resulting from regular or irregular usage (including gradual degradation of the battery)




Injuries caused by driving EZWHEEL scooters and bikes?


Electric Scooters are not to be used on public roads, Cycle lanes or footpaths. It is the customers' complete responsibility to ensure that their E Scooter is used in accordance with all local and country laws. Electric Scooters are not for the use of anyone under the age of 18. All purchasers/users of the EZboard scooters are 100% personally liable to any damages caused and incurred. EZWHEEL is not responsible for any harm caused to the rider or a pedestrian. Please read the legal terms and regulations at the bottom of the website page for more information. Please be vigilant and careful as these transport vehicles can be dangerous if not used wisely.




Where can I ride the electric scooters?


Electric scooters are not legal in all Canadian cities. Different provinces have different law in place to govern the use of single rider mobility devices. Please check with your local laws before purchasing. We recommend not riding on streets and sidewalks, and please respect pedestrians, bicycles and motorized vehicles.




Can I test drive the EZWHEEL scooters and ebikes?


Yes! You can test drive in our stores during our business hours. We recommand to book an appointment before your visit.




Refund & Exchange


Yes - as long as the product is in brand new condition and returned within 14 days of purchase, you are entitled to a refund. However, the customer is required to pay for any shipping and handling fees incurred while shipping the product to or from the customer. If returned, the buyer will be refunded for the purchase once the item is verified to have been shipped back and received by the warehouse. We require that returns use a shipping method with tracking, if the item is lost before reaching us, we would have no way to prove it was sent and would be out of our area of responsibility. For exchanges, product defect/s will be verified that it is due to craftsmanship. Any wear and tear will not be covered under warranty. Please contact us within 30 days of purchase, and we will provide a return shipping label and have a brand new one sent back out to you as soon as we receive the defective item. All returns/exchanges are subject to validation and approval at EZWHEEL’s discretion.




Disclaimer


Electric Scooters are not to be used on public roads, Cycle lanes or footpaths. It is the Customers complete responsibility to ensure that their E Scooter is used in accordance with all local and country laws. The customer when purchasing through EZWheel Canada accepts and assumes all risk and liability associated to the use of an electric and/or any other products purchased from EZWheel. The customer accepts full responsibility and waivers their rights to hold EZWheel or its owners from any liability caused in association, directly or indirectly with their use.