EZWheel Help Center
We ship to Canada addresses from our head office in Montreal. Normally it takes about 2-5 business days to receive the product.
Is it easy to learn electric scooter?
We call ourselves EZWheel for a reason, all our electric scoters only take a few minutes to learn. Once you get yourself comfortable on it, you will never forget how to use it just like riding a bicycle.
Warranty for EZWHEEL products
1- 6-month defect warranty for all electrical parts.
2- Parts and Labors are 100% cover. Shipping back to EZWHEEL and re-ship to the client are on client’s charge.
1. Malfunction due to misuse, stunt or competition riding
2. Malfunction caused by unauthorized modifications, disassembling, or repair.
3. Accidental damage or malfunction due to unsuitable storage
4. Unmatched warranty/proof of purchase and product
5. Surface damages.
6. Disassembling parts unspecified by the manual.
7. Damage or malfunction caused by long rides in the rain or soaking in water
8. Tire, flat or leaking tire.
Injuries caused by driving EZWHEEL scooters and bikes?
Electric Scooters are not to be used on public roads, Cycle lanes or footpaths. It is the customers' complete responsibility to ensure that their E Scooter is used in accordance with all local and country laws. Electric Scooters are not for the use of anyone under the age of 18.
Where can I ride the electric scooters?
Electric scooters are not legal in all Canadian cities. Different provinces have different law in place to govern the use of single rider mobility devices. Please check with your local laws before purchasing. We recommend not riding on streets and sidewalks, and please respect pedestrians, bicycles and motorized vehicles.
Can I test drive the EZWHEEL scooters and ebikes?
Yes! You can test drive in our stores during our business hours.
Refund & Exchange
Electric Scooters are not to be used on public roads, Cycle lanes or footpaths. It is the Customers complete responsibility to ensure that their E Scooter is used in accordance with all local and country laws. The customer when purchasing through EZWheel Canada accepts and assumes all risk and liability associated to the use of an electric and/or any other products purchased from EZWheel. The customer accepts full responsibility and waivers their rights to hold EZWheel or its owners from any liability caused in association, directly or indirectly with their use.